Liberty Latin America (LLA) partnered with Capgemini to launch a digital transformation initiative aimed at overcoming technical limitations that hindered its growth. By implementing the Salesforce Communications Cloud and TM Forum-based MuleSoft APIs, LLA improved customer experiences for both B2C and B2B segments. Key benefits included 50% reusability in TMF Open APIs, an 80% increase in data accuracy, and a 40% reduction in time to market. The transformation enabled LLA to provide seamless omnichannel experiences, enhance customer insights with AI and machine learning, and scale to support millions of customers across 20+ countries.

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