Signant Health partnered with Capgemini to transform its patient experience using the ServiceNow platform for the clinical trial management of Pfizer's COVID-19 vaccine. Facing a challenge of enrolling 46,000 patients in just four weeks, Signant Health aimed to streamline processes, enhance patient retention, and deliver high-quality data. With Capgemini's help, they implemented a multi-channel support system, improving patient satisfaction to 95%, and managing up to 400 concurrent trials. This transformation enhanced operational efficiency, patient engagement, and data quality, driving success in COVID-19 vaccine trials.

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