Case Study
LEADING TELECOM SERVICE PROVIDER ENHANCES CUSTOMER EXPERIENCE THROUGH INNOVATIVE VIDEO TESTING
A leading U.S. television and telecom service provider partnered with Capgemini to enhance its video testing processes, ensuring superior customer experiences. The collaboration resulted in the creation of the Video Lab, an offshore team dedicated to testing across multiple devices, which optimized regression test cases, reduced testing costs by 70%, and improved overall test efficiency. Automation contributed to 200% cost savings and a significantly reduced release cycle. The Video Lab also enabled broader test coverage, enhanced service reliability, and faster time to market. This partnership continues to drive innovation and service excellence