1 SOL UTION PROFILE Lexalytics, Inc., 48 North Pleasant St. Unit 301, Amherst MA 01002 USA | 1-800-377-8036 | www.lexalytics.com | | Great customer experiences add 4-8% revenue, 6-14x higher lifetime value and up to 55% greater retention. 1 Meanwhile, gaining a new customer costs 5-8x more than retaining an existing one. 2 To improve customer experiences, Voice of Customer (VoC) programs draw on customer reviews, comments, tweets, free-text survey responses, support chat logs and call transcripts. But manual analysis is labor-intensive and expensive. Lexalytics uses machine learning and natural language processing (NLP) to unlock this value faster and for less cost. Our Voice of Customer solutions transform your unstructured customer feedb

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