CASE STUD Y © 2019 Lexalytics, Inc. | KPMG Nunwood Case Study v1 Lexalytics, Inc., 48 North Pleasant St. Unit 301, Amherst MA 01002 USA | 1-800-377-8036 | www.lexalytics.com ACTING ON CUSTOMER COMPLAINTS Where other agencies define customer service very narrowly, KPMG Nunwood understands that customer experiences cover a wide range of interactions. KPMG’s pioneering Customer Experience Management (CEM) system, including The Six Pillars, TM is proven to unlock enormous benefits for businesses across all industries, such as long-term shareholder value. Freed from the constraints of traditional surveys, KPMG Nunwood helps their clients uncover and act on customer concerns and complaints. 100,000+ DOCUMENTS PROCESSED PER MONTH KPMG Nunwood uses Sem

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