247.ai helped a global sportswear brand save $1.3 million annually by deploying advanced digital CX solutions. The 86-year-old American outdoor gear leader boosted cross-selling and in-session conversions through intent discovery, analyzing customer behavior and sales origins. Using the ACE framework and expert agents, 247.ai optimized staffing, reducing peak workforce by 17% while maintaining efficiency with 62 agents. Managing 95% of chat volume, 247.ai also implemented geo-diversification for cost savings and bilingual support, effectively resolving routine queries and enhancing customer experience.

Join for free to read