Leading Telecommunications Outsourcer Network Resource Manager CASE STUDY Leading Telecommunications Outsourcer Reduces New Customer Time-to-Profitability with Visionael ® Outsourced services can be a highly lucrative business for telecommunications providers— if managed properly. Despite a highly regarded brand and a large base of enterprise customers, this leading Telecommunications Outsourcer’s management processes were largely manual, creating inefficiencies that directly reduced its bottom line. It offered a range of services—including basic network equipment maintenance, LAN/WAN maintenance, Frame Relay network management, converged network management with added support for MPLS environments and PBX outsourcing solutions—all of which were initially managed by inefficient manual pro

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