Communications Outsourcer/ Financial Services Network Resource Manager – NRM CASE STUDY Leading Global Communications Outsourcer Relies on Visionael ® NRM to Meet Customers’ High Expectations —and Contractual Incentives “Shared risk” relationships are a fixture in the communications and IT outsourcing industry, providing incentives to vendors to deliver services on schedule—and financial penalties if they don’t. This Outsourcer, a recognized leader in global, integrated and customized communications infrastructure solutions, recently won a multi-year, worldwide contract with a leading European financial services company valued at more than $140 million USD. While this business presented a prestigious win, it also entailed ambitious deadlines for service delivery. One of the most challengi

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