www.optymyze.com Copyright © 2016 Optymyze. All rights reserved. Leading Telecom Company Chooses Optymyze to Improve Customer Service Situation One of the largest telecom companies in the United States, with around 5 million subscriber base, is looking to increase its market share. Customer satisfaction is a factor in the company’s growth strategy. A high customer satisfaction score helps retain existing subscribers, so the company’s customer service department aimed to consistently deliver a satisfactory experience. There is a high degree of customer churn in the telecom industry as consumers have many options and switching carriers is easy. Thus, good customer service goes a long way towards retaining customers. The telecom leader needed a system to manage compensation and incen

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