Case Study

Leading Retailer Leverages a Single Unified Commerce Cloud Platform to Optimize the Customer Experience

Leading Retailer Leverages a Single Unified Commerce Cloud Platform to Optimize the Customer Experience

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CASE STUDY Leading Retailer Leverages a Single Unified Commerce Cloud Platform to Optimize the Customer Experience American Freight Furniture and Mattress Unifies Commerce Across 165+ Stores TMTHE COMPANY Founded in 1993, American Freight Furniture and Mattress sells direct-from-manufacturer furniture to consumers at discount prices. American Freight approached enVista to achieve a single view of the customer and deliver an optimal customer experience across multiple channels. THE CHALLENGE American Freight experienced rapid growth, which caused them to have more than 30 POS instances and 33 financial instances across their 165+ stores. The company needed to move to a single cloud-based point of sale (POS) and order management (OMS) solution on a single data model not only to

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