About the Client The client is one of the leading insurance players in India. It offers a variety of general insurance products in retail and commercial space to make insurance easily accessible for individuals and businesses alike. SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT www.newgensoft.com Case Study: Insurance Leading Insurance Company Enhances Customer Service with Newgen Omnichannel Customer Engagement (CCM) Product Suite ? Operational Bottleneck ? Delay in communication generation ? Delayed Customer Service ? Manual and time-consuming process for claims correspondence ? No updates on customer portals ? Disjointed Systems ? Multiple systems resulting in low visibility across the process Key Challenges FacedCase Study: Insurance To improve customer service, the clien

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