One of the Largest Insurance and Investment Companies Implements Newgen Omnichannel Customer Engagement (CCM) Platform Drives growth through on-demand policy document generation The insurer has an asset value of over 200 billion USD. It has a massive network of agents who help solicit life insurance business from the public. The company was looking for an Omnichannel Customer Engagement (CCM) Platform to help improve customer self-service by enabling their end-customers to generate documents on-demand through digital touchpoints. Challenges Faced by the Organization Improved Customer Service with Newgen Overview ? Delay in policy document generation causing difficulty in processing service requests ? Absence of a single communication platform to enable real-time document gene

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