A global life insurance group in Bermuda sought to modernize its document management system and eliminate paper-based practices. Partnering with Newgen, they implemented the Contextual Content Services (ECM) and Omnichannel Customer Engagement (CCM) platforms, which centralized document storage, enhanced data extraction, and improved communication. This transformation reduced costs, increased operational efficiency, streamlined document management, and improved accessibility and visibility, ultimately boosting workforce productivity and customer satisfaction.

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