A leading Indian general insurance provider partnered with Newgen to enhance efficiency and transform their processes. Facing challenges like manual workflows, fragmented document management, and communication gaps, the insurer implemented Newgen's ECM, BPM, and CCM solutions on the NewgenONE platform. This automation streamlined workflows, centralized document management, and improved customer communication, reducing transaction processing time to one day and boosting productivity by 30-40%. The transformation led to faster turnaround times, improved quality compliance, and better-informed decision-making, ultimately enhancing customer satisfaction and operational efficiency.

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