A leading global hotel chain partnered with Insight to unify its fragmented device ecosystem and maintain high service standards across regions. Insight delivered a comprehensive device management model, covering procurement, provisioning, deployment, refresh, and 24/7 break-fix support for over 240,000 devices in North America alone. Customized regional solutions ensured compliance with strict SLAs and KPIs worldwide. Centralized project management streamlined operations, while OEM warranty handling and forward stocking improved efficiency. Despite pandemic challenges, Insight provided stability, flexible financing, and proactive inventory management, enhancing guest experiences and building a trusted global partnership.

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