Leading Global Commercial Bank Elevates Customer Engagement with Newgen

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Newgen Software helped a leading global commercial bank automate over 300 communication templates across more than 10 core business processes. By providing a centralized, automated platform, Newgen eliminated inconsistencies and delays caused by fragmented, manual communication systems. This transformation streamlined customer notifications, improved engagement, and enhanced operational efficiency, supporting the bank’s goal to modernize its communication processes across the Middle East, Europe, and South Asia, ultimately elevating the overall customer experience.

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Case Study

Leading Global Commercial Bank Elevates Customer Engagement with Newgen

Leading Global Commercial Bank Elevates Customer Engagement with Newgen

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