A leading global bank partnered with Newgen to streamline content management and improve operational efficiency. The bank faced challenges with document handling, accessibility, slow loan processing, and low productivity. Newgen's ECM platform integrated with various systems, including Salesforce, to automate document processes, enhance visibility, and accelerate loan application processing. The implementation served over 650 branches, benefiting 7.3 million customers and 20,000 employees. The bank achieved better document management, quicker loan processing, and improved collaboration, significantly enhancing customer service and operational efficiency.

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