Leading Vietnamese Bank Streamlines Commercial Lending with Newgen About the Client The client is a leading commercial bank in Vietnam. Headquartered in Hanoi, it has a full range of offerings in corporate banking, retail banking, and investment banking. It is one of the important banks in the system of Vietnamese credit institutions, recognized by the State Bank of Vietnam. Challenges Faced by the Bank Siloed and unstructured processes Excessive manual intervention High turnaround time for onboarding, approval, and disbursement Rigid core banking system Disjointed legacy systems Inadequate service level agreement (SLA) tracking Lack of real-time reporting Nearly $10 billion in total assets 25+ years of establishment 170+ branches and transaction pointsUnified Commercial Lending wit

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