Leading Global Bank Transforms its Onboarding Process for Credit Card and Retail Lending with Newgen Onboarding time reduced from 15 days to minutes 99% adherence to SLA Straight- through lendingAbout the Client The client is one of the world’s largest banking and financial service organizations. It has a network covering 64 nations in Europe, Asia, the Middle East, Africa, North America, and Latin America and serves over 40 million customers. It provides services through its global businesses: commercial banking, wealth and personal banking, global banking and markets, and global private banking. The Onboarding Challenges The client wanted to step away from the traditional method where field agents had to visit customers or customers had to visit the branch to collect/submit physic

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