Overview Bank Muscat is a leading financial services provider in the Sultanate of Oman with a wide range of offerings in corporate banking, retail banking, investment banking, treasury, private banking, and asset management. The bank wanted to offer premium digital services to its customers and enhance their experience. However, the bank was unable to deliver the desired level of service to its retail loan customers due to the manual processes, lack of tracking capabilities, and dependency on various external systems. SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT www.newgensoft.com Case Study: Banking Bank Muscat Transforms Retail Lending Process with Newgen Achieves improved process efficiency, disburses loan on the same day of application Case Study: Banking The bank appro

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