A co-operative bank in India faced inefficiencies and delays in its retail lending operations due to manual processes and document handling. Partnering with Newgen, the bank implemented the Retail Loan Origination Solution (RLOS) and Intelligent Process Automation (BPM) and Contextual Content Services (ECM) platforms. This digital transformation automated the lending process, reduced turnaround time from 3-4 days to about 8 hours, and enhanced customer experience. The bank achieved faster loan disbursements, improved credit decisioning, and expanded its loan portfolio by 20% year-over-year.

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