One of India's largest urban cooperative banks partnered with Newgen to automate its loan and credit card processes, aiming to improve efficiency and customer experience. The bank implemented Newgen’s Intelligent Process Automation (iBPS) and Contextual Content Services (ECM) platforms, which streamlined various stages of the lending cycle and digitized paper-based processes. This resulted in a 45% improvement in productivity, same-day loan approvals with a 23-minute turnaround time, reduced manual errors, and ensured regulatory compliance, ultimately enhancing customer satisfaction and operational efficiency.

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