Case Study
Leading consumer electronics company improves all customer service KPIs
www.techsee.me © 2019 TechSee. All Rights Reserved Worldwide. Leading consumer electronics company improves all customer service KPIs visually guides the customer using a suite of augmented reality tools, resulting in faster and more effective call resolutions and a more satisfying customer experience. With the ability to quickly identify appliance models, technical issues, their causes, and the proper resolutions, activities that previously required a technician dispatch can now be performed remotely by agents. From fast visual verification of warranty status, receipts and serial numbers to providing step-by-step instructions on setting up or resetting devices, interpreting error messages, fixing cabling and wiring issues, and assessing functionality, TechSee is now a core