Case Study Customer Profile Business process outsourcing Website www.atento.com Locations Throughout Brazil Business Needs • Efficient quality management • Customer satisfaction • Optimized productivity • Actionable analytics NICE Solution • Quality Central TM • Nexidia Analytics The Impact • 51.4% QA workflow automation • 40% increase in productivity • 2x – 3x more analyzed interactions • 14% improvement in AHT • 79% increase in customer NPS Latin America’s Largest BPO Turned to NICE for Customer Service Transformation About Atento Atento is the largest business process outsourcing and customer relationship management company in Latin America, and among the top five worldwide. The company provides services for more than 400 clients with over 500 million customers acr

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