Cas e S t udy H o w A d a ' s a c c e s s i b l e A I h a s e n a b l e d Q a p i t a l — t h e p o p u l a r p e r s o n a l f i n a n c e a p p — t o i n s t a n t l y s o l v e 25 k s u p p o r t i n q u i r e s p e r m o n t h 1 C A S E S T U D Y In 2017 , Qapit al w as lis t ed b y Google as ‘t he Mo s t Inno v a tiv e App o f t he Y e ar ’ , a ft er l a unching it s mobile-only b anking s ervice t h a t m ak e s it e asier t o pl an, in v e s t, and sa v e . As t he app w en t on t o sa v e it s cus t omer s mor e t h an $1 billion, it s r eliance on Z ende sk liv e agen t s f or cus t omer s ervice pr o v ed ch allenging. The bo tt leneck w as cr e a ting r o adblock s f or bo t h cus t omer s and agen t s . Long w ait time s and an e v er -gr o wing tick e t lis t r

Join for free to read