CALABRIO ONE CASE STUDY Large Enterprise Hospitality Company Introduction This case study of a large enterprise hospitality company is based on a September 2016 survey of Calabrio ONE customers by T echValidate, a 3rd- party research service. The profiled company asked to have their name blinded to protect their confidentiality. “Calabrio is user-friendly. It has helped us in training and additional training for our agents. It has also protected us against fraudulent complaints.” “ Challenges The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE: Vendor replaced by Calabrio: Digital Speech Will deploy their WFO solutions in a combination of private and public cloud in the next 12 months. Agrees that it is not important for their organization t

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