CALABRIO ONE CASE STUDY Large Enterprise Retail Company Chose the Unified Calabrio ONE Suite Introduction This case study of a large enterprise retail company is based on a September 2016 survey of Calabrio ONE customers by T echValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality. Challenges The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE: Chose Calabrio for the following reasons: They needed scalability for contact center growth They wanted a technology refresh / modern architecture They wanted Calabrio’s ease of use Will deploy their WFO solutions in a combination of private and public cloud in the next 12 months. Use Case The key features and functionalities of

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