CALABRIO ONE CASE STUDY Large Enterprise Retail Company Switched to the Unified Calabrio ONE Suite Introduction This case study of a large enterprise retail company is based on a September 2016 survey of Calabrio ONE customers by T echValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality. Challenges The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE: Vendor(s) replaced by Calabrio: Nortel Replaced their previous WFO solution with Calabrio for the following reasons: They needed a unified suite of products They wanted a technology refresh / modern architecture They wanted Calabrio’s new features and functionality Agrees that it is extremely important for their organizati

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