CASE STUDY Large Energy Company Powers Game-Changing Improvements in Customer Service. Work Like Tomor?w. 75% OF FORMS PROCESSED AUTOMATICALLY 1 hour TURNAROUND FOR CUSTOMER QUERIES Creates RELIABLE PROCESS METRICS A large energy company harnesses Kofax Kapow to automatically process incoming customer requests—such as moving to moving between providers or changing address. Now, 75% of requests are completed without human invention, saving time for call-center staff and helping them respond to customers within minutes rather than days.“We have acquired several smaller energy providers in the last few years, and because we have not yet consolidated, we currently operate a range of legacy billing systems,” explained the spokesperson. “We needed RPA vendors to demonstra

Join for free to read