Customer Service Delivery In Local Government

2 Pages

Customer Service Delivery in Local Government The Challenge Swale was providing customer services through several channels. People had to call a variety of numbers to make enquiries and access services. This frustrated customers and staff. Just as damagingly, it was at odds with government performance initiatives such as Best Value, the ODPM Priority Service Outcomes and the Gershon Review. Change was essential and the first step was to simp

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Customer Service Delivery In Local Government

Customer Service Delivery In Local Government

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