BACKGROUND As a producer of the tools and systems that semiconductor companies like Intel, Samsung, Micron and TSMC rely on to make their chips and wafers, Lam Research is familiar with the benefits that complex technology can bring to a company. When it was confronted with a growing customer base and rising order volumes — about 900 orders per week, globally — the team urgently needed an SAP ® -integrated solution to accelerate and streamline order management. With a large portion of its customers based in Asia, the company had recently opened a customer service center in India. However, Lam’s existing order processing system could only handle orders submitted in Excel, which meant that any orders submitted as PDFs had to be manually processed. This was cumbersome and required n

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