BACKGROUND Hillcrest Food Service is a family-owned wholesale food distributor that has served chefs and restaurants in Northeast Ohio for more than 40 years. Recently, the company found itself in need of a collections management system that could help it expedite its accounts receivable (AR) process and keep pace with a growing customer base. Hillcrest knew its ideal solution would be an intuitive collections management system requiring little or no training to operate. Moe Abraham, Hillcrest’s Vice President of Finance, took on the task of identifying a solution that would allow the company to maintain its position in the highly competitive restaurant supply industry. His specific criteria included: ? Functionality to enable restaurant owners to pay invoices promptly ? Tools th

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