BACKGROUND This building materials company is one of the top roofing manufacturers in the U.S. with multiple facilities located across the country. Approximately 51% of the orders the company processes each month arrive via fax or email (phone orders had recently dropped from 60% to 22%). Prior to Esker, these orders were processed and managed manually, as many customers would not convert to EDI due to the expense. This led to a number of challenges, including: ? Slower processing times (average of 3.5 minutes to process a fax/email order pre-Esker) ? Higher error rates due to the need for manual data entry into SAP ® system ? Increased manpower costs during months of high order volumes ? Difficulty training new hires Thanks to its dedication to continuous improvement and co

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