Lake County Health Department Moves to the Cloud in 48 Hours The Intelligent Cloud Contact Center Lake County Health Department Case Study Established in 1956 as a state- certified public health department, the Lake County Health Department and Community Health Center of Lake County, Illinois manages an estimated budget of $70 million for 52 separately funded programs. Industry Government – State/Local Healthcare Website lakecountyil.gov Challenges • On-premises legacy solution • Inability to scale with call volumes • Lack of integration with Microsoft Teams • Need to facilitate work from anywhere for agents Benefits • Cloud-based flexibility and ease of use • Ability to scale with call volume • Pre-built UC integration with Microsoft Teams • Improved agent and customer exp

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