TCP’ s engagement with Wicomico County demonstrates how we strive for continuous improvement with our customers. During our 10+ year relationship, both teams have focused on doing what it takes to ensure the County’ s workforce management solutions take advantage of the latest technology offered. The relationship began with the county’ s switch from manual, spreadsheet- based workforce management processes—which relied on manual coordination between department heads—to TCP’ s modern, automated platform. This change presented challenges for many reasons; in particular: • Wicomico County has a population of over 100,000; with that comes a large employee base to service the County. Manual processes proved far too cumbersome and, in many cases, led to inaccuracies when managing 16 di

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