University Moves to the Cloud in Four Days The Intelligent Cloud Contact Center Rochester Institute of Technology Case Study Company Profile Rochester Institute of Technology (RIT) was founded in 1829. Internationally recognized, RIT has more than 15,000 undergraduate and 3,000 graduate students in nine colleges. Industry Higher Education Website www.rit.edu CRM ServiceNow Challenges • Inability to work from home • Lack of system integrations • Difficult, limited reporting Benefits • Ability to shift full workforce remotely • Cloud-based system fully integrated with ServiceNow CRM • Support for continual growth and innovation • Out-of-the-box proven features and benefits from day one The Customer Rochester Institute of Technology (RIT) was founded in 1829. Internationall

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