1 / 3 arca.com customer story Lake City Bank Indiana-Based Bank Improves Customer Experience with Technology Investment Lake City Bank was seeing a decline in transactions at their Goshen branch and they needed to make some bold moves to turn things around. Their action plan included relocating to a more customer friendly location and upgrading to cash automation technology. Located in several idyllic towns throughout the state of Indiana, Lake City Bank was built on the foundation of providing good customer service while supporting community businesses and organizations. From its first location next to Wynant’s Drug Store in Warsaw to more than 45 branch locations today, Lake City Bank’s long-standing community-oriented focus has propelled the financial institution forward.

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