Customer Story arca.com Washington Trust Bank Customer Success StoryWashington Trust Bank didn’t become the oldest and largest commercial, privately-owned bank in the Pacific Northwest without already knowing the value of providing exceptional service. So it came as no surprise when they decided to make changes to help them take their customer service to another level. To accomplish this, the bank had to solve problems that many financial institutions and businesses face today. 2 Washington Trust Bank Customer Success StoryThe Challenge: Old ways were getting in the way of customer service How do you perform error-free, cash counting processes AND pay attention to your customers at the same time? Each role is important and both have negative consequences if not performed properly

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