Customer Story arca.com Capital City Bank Customer Success StoryCapital City Bank has built a thriving network of offices rooted in relationship banking and a commitment to serving its clients and their communities. But declining transaction volume across their network of offices (as Capital City prefers to call branches) threatened the bank’s ability to maintain a physical presence in some of the metropolitan and community markets they served. Addressing this challenge would require a creative approach to ensure they could meet the diverse needs of their markets while keeping an office presence for customers who had come to count on them. 2 Capital City Bank Customer Success StoryThe Challenge Keeping offices profitable in the face of declining transaction volume Like many other

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