KPMG and Lexalytics transform the voice of the customer
KPMG and Lexalytics transform the voice of the customer
1 PagesCASE STUD Y Lexalytics, Inc., 320 Congress Street, Boston MA 022210 USA | 1-800-377-8036 | w w w . l e xal y tic s . c o m © 2019 Lexalytics, Inc. | KPMG Nunwood Case Study v1 ACTING ON CUSTOMER COMPLAINTS Where other agencies defi ne customer service very narrowly, KPMG Nunwood understands that customer experiences cover a wide range of interactions. KPMG’s pioneering Customer Experience Management (CEM) system, including The Six Pillars, TM is proven to unlock enormous benefi ts for businesses across all industries, such as long-term shareholder value. Freed from the constraints of traditional surveys, KPMG Nunwood helps their clients uncover and act on customer concerns and complaints. 100,000+ DOCUMENTS PROCESSED PER MONTH KPMG Nunwood us
