Keeping the Service Heart of the Business Beating Strongly Optimizing Contact Center Performance A publication by Playvox3 4 11 12 18 21 Content What Do We Mean by "Service Heart?" New Stresses on the Service Heart What Happens When the Service Heart Can't Handle the Stress? Four Tools for Managing Service Heart Stress in a Changing World How Everyone Benefits When the Service Heart Is Healthy Playvox Is Your Partner for ChangeHave you taken the pulse of your contact center recently? Is it steady and strong, or irregular and weak? Contact centers, the service heart of the business, need to be healthy, otherwise the entire business suffers. Today's contact centers are experiencing and being required to adapt to rapid changes. The pandemic wreaked havoc on the labor force and fundam

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