21 Interview Questions You Need To Ask Customer Service Hires The first step to providing excellent customer service and CX is to hire the right people for the job. This is an important part of a team leader’s responsibilities. Finding the right contact center agents can be challenging. By asking the right questions, you can gather valuable information about each candidate, allowing you to build a strong customer service team. If you don’t know where to begin, we’ve got 22 insightful interview questions to help you select the best people for your team. How to Ask the Best Interview Questions Your ideal candidate will have the right balance of hard and soft skills. Hard skills include familiarity with your CRM software and industry, and soft skills include empathy and patience. Wh

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