Record keeping and digital channels How can you meet digital regulatory requirements if you are not recording everything?Introduction “If it isn’t written down, it didn’t happen.” This is at the heart of records management, and why keeping a record of everything that happens in your business is important. However, when it comes to digital, we often find that record keeping is seen as less important than other more business critical activities, such as customer acquisition, customer service and improving the bottom line. And in reality, that is understandable, because it’s only when something goes wrong that the real value of having robust records is realised. These are the types of issues that have resulted in firms facing enormous compensation and redress costs. In this w

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