Case study Keeping a check on conflict: a case study in improving people management systems. This case study looks at the experience of YPO, an organisation that aimed to improve the people management skills of their staff. A wide range of interventions were used, including training provided by Acas, and an initiative to address communications inside the organisation have helped them become more productive. 1 Background YPO, previously known as Yorkshire Purchasing Organisation, is a supplier of equipment and services predominantly for the education sector, and the public sector more widely. It is the largest public sector buying organisation in the UK, owned by 13 local authorities. Recently YPO has launched its services to private education providers, and continues to grow, sup

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