Case study Acas workplace training at Co-operative Retails Logistics: Improving attendance management and workplace engagement This case study demonstrates how an Acas programme of training in managing staff attendance led to reductions in absence levels and greater confidence for supervisors in adopting absence management best practice; helping, as a result, to tackle an historical companywide drift towards workforce disengagement 1 . The challenge Spread across eighteen regional distribution centres, Co-operative Retail Logistics (CRL) is the distribution wing of the Co-operative Group, the world’s largest consumer co-operative with a turnover of more than £9 billion, 4.5 million members and 87,500 employees. During April 2006 – June 2007, the company ro

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