Keep customers close Preventing churn for Tele2 “Transcom’s agents are among the best, but its win back teams are an elite force” Fredrik Stenberg Director, Customer Operations, Tele2 31% rise in win back ratesTele2 chose Transcom as its customer management partner in 1997 when it launched as a diverse pan-European telecom service provider. The two companies worked together through the heady days of rapid growth and aggressive customer ac-

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