Talking Transformation Building a sustainable service model for TalkTalk “This is what we expect of our partners today, strategic input into solution design, flexibility and an uncompromising alignment to our b u s i n ess o b j ec t iv es. ” Nigel Pearson, Senior Director of Customer Services, Talk Talk 20% cost savingsBy the time TalkTalk de-merged from its parent, Carphone Warehouse, in 2010, it was already a leading player in the UK’

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