QUALITY STANDARD ENHANCEMENTS - INDUSTRIAL KAP Manufacturing was formed in 1997 with the goal of providing customers in the Aerospace and Defense Industry with quality parts from a precision machine shop. Customer satisfaction is the measure of success at KAP , and is achieved through a focus on the integrity, input and capabilities of its employees. KAP Manufacturing employs 22 people in its San Dimas office. Challenge As part of KAP’s strategic plan to focus on the Aerospace and Defense Industry, KAP obtained AS9100 certification of their Quality Management System. AS9100 is a widely recognized quality management system in the aerospace industry requiring an accredited third-party audit to achieve certification. With an impending certification audit, KAP wanted a quick training

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