IMPROVING PRODUCTIVITY THROUGH LEAN RKL Technologies, Inc. is a contract machine shop which provides high precision metal parts for highly complex components and fixtures. Based in Corona, CA, it primarily serves the medical device industry, but also supports the aerospace and general industrial sectors. RKL has 34 employees and is ISO 9001:2008 & AS 9100, Rev. C certified. Challenge RKL Technologies was experiencing a downward trend in the medical device business segment. The company was losing customers to foreign competitors and was challenged to meet changing demands. RKL Technologies wanted to boost efficiencies and increase quality, reduce lead times, and more effectively meet the demands of its current customers and have the resources and capabilities to pursue and accept or

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