Just the voice to verify the identity of Tatra banka clients
Just the voice to verify the identity of Tatra banka clients
4 Pages“The average time of client identification process through the Card and Card ReaderTB is 1min, 21 sec. In comparison with 27 sec identifica- tion time through voice biometrics, we save 66% of the time in the client identi- fication process.” Luboš Kovác Head of contact center DIALOG Live at Tatra banka (2013) Just the voice to verify the identity of Tatra banka clients TATRA BANKA CASE STUDY BANKING 1. REQUIREMENTS • a system ensuring that the verification is carried out naturally during an ordinary conversation with the operator • a verification fast enough and at least as safe as Card and Card ReaderTB authentication 2. SOLUTION • Nuance FreeSpeech voice biometrics technology • extensive testing and debugging of the system so that the verification is carried out fast en
